GoTrust ID Privacy Policy

GoTrustID Inc. (hereinafter referred to as “GOTRUST”, “we/our/us”) are committed to protecting and respecting your privacy. We endeavor to comply with all applicable laws on privacy protection and personal data security. GOTRUST Privacy Policy, together with any privacy-related notices or statements that contain supplementary information in connection with particular GoTrust services you are using (hereinafter referred to as “Privacy Policy”), outline our privacy practices regarding the collection, use and safeguard of your personal data through GOTRUST services and applications, both online and offline we provide (hereinafter referred to as “SERVICE”). In Privacy Policy, we also outline whom we may share or disclose the collected personal data. If you are a child, you shall access or use the SERVICE only after your parents (or your guardian) read and agree our Privacy Policy and agree to provide your personal data to GOTRUST.

1. Data GOTRUST Collect and how GOTRUST use such data
We may need to collect certain personal data from you when you use or interact with our SERVICE. If you do not want personal data to be collected, please sign out our SERVICE from Windows and your mobile.

1.1 The personal data GOTRUST collect
Personal data means any data which could directly or indirectly identify you. GOTRUST may collect your following personal data: Your true, accurate email address.

1.2 How GOTRUST use your personal data
We may use your personal data for the purposes below:

• To fulfill the sign-up process of the SERVICE and to experience the SERVICE.
• To process and fulfill any subscriptions you have signed up for, including eDMs or newsletters to keep you up to date with the latest GOTRUST news, promotions and upcoming events. You may unsubscribe it at any time with no charge.
• To provide you with customer support services, for example, to respond to your questions.
• Any other purposes with your prior consent.

1.3 The anonymous data GOTRUST collect and how GOTRUST use such anonymous data
Anonymous data means any data which could not directly or indirectly identify you, such as your PC model, software version and etc. When you use the SERVICE, we may collect the following anonymous data from you, and use such collected anonymous data for any purposes. Moreover, when the following anonymous data is connected with your personal data listed above, under such circumstances, we will also treat such anonymous data as personal data and protect such anonymous data at the same level of protection for personal data.

• Your log data associated with the SERVICE, such as mobile/PC model name, mobile/PC product name, mobile/PC machine type, mobile/PC OS type and its version.
• Your application data associated with your usage and interaction with the SERVICE, such as activation date, app version, registration/unlock success and failure return.

2. Retention of your personal data
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted by law or required to fulfill other necessary purposes. For example, for customer relationship management purpose, we may retain your personal data within adequate and reasonable period; to follow requests from governments or judiciary for purposes such as investigation or lawsuit, we may retain your personal data for longer retention period. Moreover, if you wish to withdraw your previous consent to collect your personal data from GOTRUST, we suggest you sign out our SERVICE from Windows and mobile and email to support@gotrustid.com, we will stop collecting your personal data by your request and will only retain your personal data collected before such request for withdrawal.

3. To whom GOTRUST disclose your personal data
Your personal data will not be disclosed to any third parties without one of the following exceptions:

3.1 Your consent
We will only disclose or share your personal data to other third parties with your prior consent.

3.2 Business partners
We may disclose hashed and anonymized data to our business partners, for example, laptop/PC manufacturers who allow the SERVICE to be installed and information we share is for analysis of SERVICE.

3.3 For legal, protection, security purposes
We may disclose or share necessary items of your personal data with third parties for one of the following legal or security purposes:

• To the extent it is required by applicable laws or regulations or competent governmental or judicial authorities, necessary to establish or preserve a legal claim or defense, or necessary to prevent fraud or other illegal activities.
• To protect the rights, property or safety of GOTRUST, our service providers, customers or the public, as required or permitted by law.

4. Cross-border processing of your personal data
You understand and consent that when you agree to provide your personal data to GOTRUST, your personal data may transfer, storage, use or process to GOTRUST and any of its affiliated entities who may be located in a different country to you. All said transfer, storage, or process of your personal data, shall be subject to the Privacy Policy and applicable laws on privacy protection and personal data security.

5. Third-party links in GOTRUST SERVICE
GOTRUST SERVICE may contain links to third-party websites. Please be aware that GOTRUST is not responsible for the security, the privacy practices and the materials of those third-party websites. We encourage you to be aware of when you link to third-party websites, and to read the privacy statements of those third-party websites carefully.

6. Security
We take precautions to protect your personal data against unauthorized access, alteration, disclosure or destruction. We conduct internal reviews of our data collection, storage and processing practices and technical and organizational security measures, as well as physical security measures to guard against unauthorized access to systems where we store your personal data. We recommend you to protect your personal data appropriately, for example, use your own email account and password to sign in GOTRUST SERVICE account. Also, you are solely and entirely responsible for securing the confidentiality of your personal data and for any and all activities that occur under your SERVICE account.

7. Contact GOTRUST regarding your personal data
You may email to support@gotrustid.com if you have any requests and inquiries about your personal data under GOTRUST SERVICE.
Whenever you use GOTRUST SERVICE, we strive to maintain the accuracy of your personal data and protect your personal data against any accidental or malicious destruction. We will accommodate your requests regarding your personal data; however, we may not be able to fulfill your requests in one of the following circumstances:

7.1 As required or permitted under application laws;
7.2 For legitimate business purposes;
7.3 Unreasonably repetitive requests that require disproportionate technical efforts and resources, for example, developing a new system or fundamentally changing the current practices;
7.4 Potentially risks on the privacy of others.

8. Children’s Privacy
We do not knowingly collect personal data from a child below the age of sixteen (16), or equivalent minimum age in the relevant jurisdiction, without parental consent. We encourage parents (or guardian) to take an active role in a child’s online activities and interests while using our SERVICE. If you are a child, please seek parental consent before your use of our SERVICE. You may submit your personal data with parental (or guardian’s) consent to us only.

9. Sensitive Personal Data
GOTRUST will never ask you to provide sensitive personal data such as data about your medical or health records, political, religious or philosophical beliefs, racial or ethnic origin, trade union membership. Please refrain from providing us with such sensitive personal data.

11. Governing Language
In the event of a conflict, the English language version shall govern.

12. Contacting Us
If you have any inquiries, questions, comments or complaints about the Privacy Policy, please feel free to contact us.

GoTrustID Inc.
support@gotrustid.com
Updated June 7, 2024 by GoTrustID Inc.