Shipping, Return and Refund Policy

Warranty: 1-year warranty.

  1. Order processing and Shipping
    If you are making a purchase over 25 units, it is recommended to connect with one of our sales representatives. Orders received by Monday through Friday are processed and shipped within 1 business day of receipt; orders placed during the weekends or over holidays will be processed and shipped the next business day. You will be contacted via e-mail once your order has shipped out. Each order will be delivered by DHL Express, delivery time normally takes 2-5 business days, it may vary because of distance and customs.

  2. Customs, duties, and import taxes
    Any additional charges for customs clearance, import duties, or local taxes should be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result.

  3. Order returns, cancellation and refund
    Orders canceled before delivery will be refunded in full. Once the order has been shipped, we cannot process the refund. If you need to return your order, you must follow the instructions for returns. Products purchased directly from GoTrust website can be returned within 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. We do not accept responsibility nor refund for the returned items that are damaged by the customer. Normally, your payment will be refunded minus shipping fees within 3 business days via PayPal after returned products passed inspection. Shipping fees and customs duties will not be refunded, and the customer should responsible for the shipping cost of the returned products.

    Instructions for returns:

    1) Please note that the returned product must be in the same condition you received it.
    2) Complete a
    Return Merchandise Authorization Form and remember your RMA number.
    3) Print out the RMA number with the return address (shown below) and paste this paper on the original packaging to ship back to us. ​

    Attn: Returns RMA no._________________
    GoTrustID Inc. Taiwan Branch
    14F-3, No. 201, Sec. 2, Wenxin Rd., Situn Dist., Taichung City 40758, Taiwan

    4) We only accept returned items with RMA number, if no RMA number on the returned items, we may not refund you.
    5) Payment will be refunded within 3 business days through PayPal after the returned product passed inspection.