SUPPORT

We are here to help!

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Idem Key

Use Idem Key with 2FA of Web Services

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Idem Card

Setting your Idem Card to unlock computer & authenticate major cloud accounts 

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GoTrust ID Get Started

Learn how to set up and use GoTrust ID

Get Started

Download GoTrust ID APP

Learn how to use the apps to secure your personal identification.

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Windows

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macOS

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Android

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iphone

Top Questions

Q1：Is GoTrust ID secure?

GoTrust ID is designed to protect your computer login in an easier and more secure way. The major security features include: • GoTrust ID is Microsoft Hello certified APP to meet all security requirements from Microsoft in both phone and Windows. • Communication between computer and phone is encrypted by AES-128 • Credentials stored in phone are encrypted and protected by Android TEE or iPhone Secure Enclave. • Advanced security feature uses biometrics on phone to ensure 100% identity of user • All cryptographic algorithms such as symmetric, asymmetric, hash algorithms follow NIST standards. • We restrict login distance to within 3 meters



Q2：What are the key differences between Fast mode and Trust mode?

The key difference is trust mode enables fingerprint, face or iris recognition on your phone to verify it is you before login your computer. It also lets login into multiple cloud accounts and backup to the cloud.



Q3：How do I cancel my subscription?

You can cancel your subscription from your Google account or Apple ID. If you are an iPhone user, please use link or operations below. Apple store 1. In the iOS device, select "Settings". 2. Go to "Settings " and tap " iTunes and App Store ". 3. Click on "Apple ID" at the top of the screen. 4. Click "View Apple ID". (You may need to enter a password) 5. Click on "Subscribe" and click on "GoTrust ID Premium". Here you can view the subscription date, plan and other information. To cancel the subscription, please click the "Unsubscribe" button below and press OK. 6. Complete unsubscribe Google pay 1. Go to play.google.com. 2. In the left menu, click My subscriptions. 3. Find the subscription you want to cancel and click Manage. 4. Click Cancel Subscription.



Q4：What if I forget my password?

Ans: Please click the “forgot your password” link on GoTrust ID mobile application, then check your email, you can change your password by link.



Q5：How do I upgrade to GoTrust ID Premium?

Once you have downloaded the GoTrust ID mobile app via Google Play or Apple Store, you can use it to subscribe to GoTrust ID Premium.



Q6：How do I sign up?

There are two ways, please check below. 1. You can use your Google Account to sign in to third party sites and apps. You won't have to remember individual usernames and passwords for each account. 2. Platform sign up: Your most commonly used email account and input your password (must be minimum 8 characters).



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STILL HAVE A QUESTION?

We’re always here to help. Click HERE to leave your information and questions, or send an email to support@gotrustid.com we'll do the best we can to help you.